If you experience a problem with music, movies, TV shows, books, or apps you purchase from iTunes or the App Store, you can request a refund directly from Apple. You'll need to have a valid reason for the request—it's not meant to be a way to get free trials or short-term use— but if you buy something by accident, buy the wrong thing, or get the wrong thing, or don't get anything, it's how you get your money back.

Note: You can only report problems on items you purchased within the last 90 days.

May 16, 2020 On your iPhone, iPad, or iPod touch, open the Music app. Or on your Android device, open the Apple Music app. Find music that you want to add to your library. To add a song to your library, tap the add button. To add an entire album or playlist, tap +ADD. To download music so that you can listen to it offline, add it to your library. Open the Mac App Store and do a quick search for the application you're got for iOS - the best option will be to get a version of the app that is designed for the Mac, rather than a touchscreen. Some companies release software for both platforms, often with the same name/version number/price point, but they are separate applications, and when you buy you are purchasing on a platform specific basis, so even if you own iA Writer (or Byword, or any other cross platform app) you only own it on the platform for which it was purchased. Whether you're watching a video, navigating an app, playing a game, or browsing a website on your device, you can blow up the display to your Mac's bigger screen. You can mirror multiple devices. The current policy (January 2011) is that you can download apps for free once you've downloaded them the first time. Music and movies do not have this courtesy. That said, if you purchase an app with your iTunes account on your iPod, you can log into that account on your computer, iPhone, or iPad and download it again.

What happens when you report a problem

When you report a problem with an app, you're given up to six options to choose (depending on the app or in-app purchase). The option you choose for reporting an issue with an app will determine what Apple will do next. In some cases, you will submit a refund directly. In other cases, you'll be directed to the developer's website for additional support. You might be redirected back to the app or game so you can redownload it if it didn't appear on your device.

Here is a list of the problems you can report and the action it will provide:

I'd like to request a refund - If you aren't happy with the app or game, you can try requesting a refund. Just fill out the form describing why you would like a refund and then click Submit. It's up to Apple's discretion whether they will refund your money or not depending on the issue.
I didn't authorize this purchase - 'If you were charged without your authorization, we'd like to help you as soon as possible. Visit iTunes Store Support to find out which contact methods are available for immediate assistance.' The link takes you to the iTunes Store support page
Didn't receive or unable to find purchase within app - (for in-app purchases) 'If you're having issues with this app, please contact the app's developer directly, they may have more specific troubleshooting steps for their app. Click on the App Site button to open the developer's support page.' The link takes you to the app's website.
App (or in-app) fails to install or won't download - 'If you're having issues with this app, please contact the app's developer directly, they may have more specific troubleshooting steps for their app. Click on the App Site button to open the developer's support page.' The link takes you to the app's website.
App doesn't work or behave as expected - If you're having issues with this app, please contact the app's developer directly, they may have more specific troubleshooting steps for their app. Click on the App Site button to open the developer's support page.' The link takes you to the app's website.

How to get a refund using your iPhone or iPad

Apple hasn't built any links to problem reporting into the iTunes Store or App Store apps, so you're stuck using the web on your iPhone, iPod touch, or iPad as well. If it's more convenient, you can go directly to problem reporting via your email receipt.

Launch Mail from your Home screen (or your preferred email app of choice).
Search for 'Your receipt from Apple' if it's not immediately visible.
Tap on the receipt for the purchase your want refunded. (Unless you remember the date, there's no way to tell which receipt is which unless you tap it to open it, so you might end up tapping a lot..)
Tap Report a Problem next to the purchase you want to report. You will be redirected to Apple's problem reports page.
Enter your Apple ID and password when prompted.
Source: iMore
Tap Choose Problem and select a problem from the menu.
Follow the prompt to either submit the problem, visit iTunes Store support, or contact the app developer directly.
Source: iMore

You should hear back from Apple within a few days to a week with whether your request for a refund is approved.

How to get a refund using the web

If you're not at your computer, or simply prefer to sidestep iTunes, you can still request a refund using any web browser.

Go to Apple's problem reports page.
Log in with your Apple ID user name (typically your email address) and password.
Select the appropriate tab—all, music, movies, TV shows, apps, or books.
Source: iMore
Select Report a Problem to the right of the purchase you want a refund for.
Click on Choose Problem and select your problem from the menu.
Follow the prompt to either submit the problem, visit iTunes Store support, or contact the app developer directly.
Source: iMore

You should hear back from Apple within a few days to a week with whether your request for a refund is approved.

How to get a refund using iTunes on Mac or Windows

You can also try to get a refund by visiting your iTunes account in iTunes on Mac or PC.

Note: On macOS Catalina, these steps are all the same, except that you go through the Music app, as iTunes itself is gone.

Launch iTunes on either your Mac or Windows PC.
Click on Account in the menu bar.
Click on View Account.
Source: iMore
Type in your Apple ID and password when prompted.
Click on See All under your Purchase History.
Source: iMore
If you don't see the app you want, you'll need to choose your date range from the drop-downs under Purchase History.
Source: iMore
Click More next to the app for which you want a refund.
Click Report a Problem when it appears below the app name. You'll be taken to a webpage in your browser of choice.
Source: iMore
Select Request a refund under the 'What can we help you with?' drop-down menu.
Click a reason in the second drop-down menu such as 'I did not mean to buy this' or 'My purchase did not work as expected.'
Source: iMore
Click Next.
Click the circle next to the piece of content you want to return.
Source: iMore
Click Submit.
Source: iMore

You should hear back from Apple within a few days to a week with whether your request for a refund is approved.

Note on refunds

App Store refunds typically take a day or two to process and you might get contacted by Apple support to verify the reason for

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